September 2018 to 2019 - still no feedback

I rented a car from Lanseria Tempest... September 2018 for 11 days. The wheel rim was damaged hidden by the hub cap, on the N1, I saw the hubcap come off and called Tempest.

I have been e-mailing and getting promises the exorbitant charges would be investigated and after 2 months my incorrect fuel was refunded but I am still fighting to get some sort of answer - Tempest staff saw when I returned the car that the wheel damage was old and rusted - they agreed it was not a result of me (I even had the exterior washed and polished - like a fool) prior to me returning the car. I am still trying to get someone to give me a definitive answer and feedback to my query.

I often rent cars and apart from this the staff i encountered face to face were courteous and the rates were decent - but after sales is HORRIBLE. I am going to escalate to social media with records and HISTORY of all emails and timestamps.