*****s your money!!!

Absolute worst experience! Something that should be automatic, like the refund of the deposit held on your credit card, cannot even be accomplished with any sense of competence. This is now the second time they have had to issue my refund, as it was "rejected" the previous time. This means that I will wait for almost a month to get my money back, paying an exorbitant amount of interest on my card, as Temepest cannot even fulfil a basic function like a refund. That is, if this refund even comes through. No one knows why the refund was "rejected" - I have emailed with four different agents, spoken to the call centre and the branch, as well as the WhatsApp channel. So what prevents the next refund from being rejected? This could continue indefinitely, and no one knows why or how to resolve it. Kudos to the branch manager who was the only person to actually phone me, even though he could not provide any clarity. Never again. Refunding security deposits is a core aspect of the day-to-day functioning of the rental car industry; it should not be this difficult!