Rude

<p>My insurance has organised a hire car through tempest, i was contacted on Tuesday to arrange for return of the car-they arranged to pick up the car on Thursday at 12 at my workplace. 12pm came and went-with no one picking up the car, i called the call centre multiple times during the course of the afternoon to find out what was happening. Eventually just before 4pm, i was contacted by a lady from Centurion branch-she was excessively rude over the phone-absolutlely no service/customer s****s-disusting. My friend who was sitting next to me was even shocked-as she could hear this lady shouting over the phone at me.</p>