Rental deposit not paid and enquire so ignored

A vehicle rented from tempest car hire in September 2015 was bumped at the back while standing at a traffic light. Accident was reported to the police and case number submitted to tempest car hire. The person who caused the accident has always been willing to pay but the whole process was taking long until the renter followed up herself. The person who caused the accident eventually paid on 12 February 2016.<br> The renter has been following up on the refund of the deposit since then. The last response saying tempest car hire was waiting for money to appear in their account was received on 16 February 2016 and since then all the enquirers have been ignored by Bobbieleeb@ tempest [URL Removed] [Email Removed] [Email Removed] and [Email Removed]<br> By now the money should be appearing in their account and the refund process should have started.<br> <br> They are just bad at solving this matter and putting it to rest. They have recovered their money from the person who caused the accident but now they do not want to refund the renter of her deposit, no update nothing. They just ignore all communication