ZB
Zola B

1 reviews | Active since Jul 2019

18 Oct 2025, 21:00

Refuse to pay full deposit

Booked a vehicle via booking.com. invoice shared with tempest and discussed with tempest teller and the supervisor at cape town Airport and agree that the booking is unlimited kilometers. We exchanged the invoice on e mail and was assured that my booking is captured as per the invoice. But when I have to get my deposit I'm given 480 and they deducted the kilometers I used. Upon enquiry they were arrogant and told me it's not their problem but booking.com. when I explained to them that I was given a go ahead by their teller and the supervisor and they took the voucher with the unlimited details, they refuse to refund my money

0
Replies (1)
Tempest Car Hire
Tempest Car Hire's reply20 Oct 2025, 16:46
Official
Good day

Thank you for reaching out to us. 

Please check your email, we have sent you a message.

Kind regards
Tempest Car Hire