Refund the money

The experience with the company is horrible, they failing to pay back the money they owe me. I have lodge a compain and they promised to pay back my money into my account within 14 days since from the 27th of January until today nothing.

I have been dealing with Gloria van zyl And today she decided to hang up the phone and never return our calls. But still the balance has not been return back to the account. This company is having ******