REFUND AND CUSTOMER SERVICE

<p>We rented a car from the 9-16th of february. Following receiving my refund I realised it was short. When we got there(cape town airport) to pick up our car they had no cars left and we had to wait. They then got us a car, gave us the key and we could go. We got i the car, put our luggage in the boot, saw some tools lying around the boot ignored it. After the first speed bump it was clear from the noise the whole spare wheel was loose. Once we got to our hotel my husband saw that the trye in the boot was flat. </p> <p>When we returned the car we informed them of this, we had to put it in writing and never heard from tempest again.</p> <p>When i was short paid for my refund i knew it had to be for the tyre. I contacted tempest friday 3 march and made an enquiry they told me to give it til monday someone will phone me... NOTHING. Wednesday 8 march i called again. They said they would look into it and phone me in 10 minutes... NOTHING!!! I dont see why i have to keep phoning them when no one ever bothers phoning me back. I bet you if you call the previous drivers of the vehicle they will let you know they probably used the soare wheel. But no one checked that car before we got in it and I refuse to be held liable for a cost that was not mine to incur. Id really appreciate it if someone from tempest phones me back for once!!!!!</p>