1 reviews | Active since Sept 2017
Refund
Good day.
My name is Judith
I hired a car on the 15/12/2018 to 18/12/2018 T group.
The branch manager at maponya mall said R6700 was for my deposit and R960 was for 3days.
I paid R7668 and I was expecting my refund of R6700.
Please read the emails below this was our conversation no one knows how much they've charged me someone told me its R540 tgd other one said it's R740 Good day
Please note that due to the rate changing from the weekend rate to the normal rates you were billed R529 p/d x 3 = R1587
Tempest Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: ********** www.tempestcarehire.co.za • ***(TEMPEST) • Facebook Twitter
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 1:04 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
You still haven't answered me. How much did you charge me for 1 day for a T group on that particular day
Good day
It depends on what package you are quoted on there is different rates with different free km’s only our call centre or branches can advise on this
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 12:21 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
Cool...how much is your daily rate on a T group???
On Dec 27, 2018 11:47, "Nannette Hatting" ********** wrote:
Good day
There is no refund due to you, we have advised how the billing works, the weekend rate stops at 12:00 Monday if the car is not returned on that day or time the weekend rate falls away completely and you are then billed our normal rates.
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 11:30 AM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
I did not even extended it...it was paid till the 17th and I brought it back on the 18th which was one day overdue. I don't have time to debate for my money. I am only giving you till tomorrow to refund my money
On Dec 27, 2018 07:35, "Nannette Hatting" ********** wrote:
Good day Dixie
The rate changed completely it was not just the one day that was charged a different rate the full rental changes to a different rate the moment the car is extended beyond Monday 12:00
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Dixie Seakamela Sent: 24 December 2018 2:33 PM To: Nannette Hatting Cc: ********** Subject: FW: FW: CUSTOMER COMPLAINT - REFUND
Dear Nannette,
Good afternoon.
Do you think you can talk to the Customer and explain to her.
The charge of R1578 on a Group T is not for a day. This amount would probabily be for a bus per day. This charge is for 3 days at the rate of R529 per day.
Regards,
Dixie
From: Ndivhuwo Judith ********** Sent: 24 December 2018 01:39 PM To: Dixie Seakamela Cc: Nannette Hatting Subject: Re: FW: CUSTOMER COMPLAINT - REFUND
Good day customer service
I need you to tell me that for 1 day you've charged me R1578 for a T group. This is a day light ******* that's need to be exposed
On Dec 21, 2018 11:35, "Dixie Seakamela" ********** wrote:
Dear Judith,
Good morning.
Please see message below from Customer Services.
Your initial Rental from the 15th December (Saturday ) to the 17th December ( Monday ) was falling into a weekend rate @ R740.60.
You brought back the vehicle on the 18th December (Tuesday ) outside the weekend rate. Therefore it attracted an amount of R1587.
In view of the explanation, you are not owed any money.
I trust this will satisfy your concern.
Regards,
Dixie
Tempest
Dixie Seakamela Branch Manager
T: + ********** 4065 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Nannette Hatting Sent: 21 December 2018 09:45 AM To: Dixie Seakamela Subject: RE: CUSTOMER COMPLAINT - REFUND
Hi
On the RA she has been billed the weekend rate R370.30 p/d, on the system it changed when she extended the vehicle to R529 p/d the weekend rate ends on Monday 12:00
Thanks
From: Ndivhuwo Judith ********** Sent: 21 December 2018 08:02 AM To: Dixie Seakamela Cc: Europcar Customer Care; Emmah Mahlangu Subject: Re: CUSTOMER COMPLAINT - REFUND
Good day all
All of the above mention is very true.
I need to know what really happened to R900 this is a day light *******. Do you charge R900 for one day T group.
I even called the Media about this I was still waiting my invoice. To my surprise I normally get my invoices before my refund. But this time I only got it after I have complaint to the branch manager in maponya branch.
Since when the T group is charged R900 per day. I believe that after exposing you to the media more people will that you've been reaping them off will cone forward. You are ******. R900 for 1 day.
The ombudsman will know about this too. If you don't refund me.
JN Mudau ********** 120
On Dec 20, 2018 18:06, "Dixie Seakamela" ********** wrote:
Dear Customer Care,
Good evening.
The Customer initially took the car:
· from the 15th December 2018 – 17th December 2018
· She returned the vehicle on the 18th December 2018
· The vehicle was checked in at the same time of check out – ( 11.15am )
· She re-filled the fuel to the brim
· She was refunded R5871.35
This morning she sent me an SMS “ PLEASE REFUND MY R900 “
I tried to explain to her that she did not return the vehicle on the 17th , therefore it attracted another amount. I cannot tell why R909 that she wants back
I am appealing to you to explain to the Customer in the best possible way that she is not owed the amount of R909.
I am not in the position to give a refund of R909 that she claims. All figures are computer generated and I have not fed the computer with different information except the one you see on the Rental Agreement.
Kindly attend to this matter at the earliest possible time..
Regards,
Dixie
Yours personally
Dixie
Tempest
Dixie Seakamela Branch Manager
T: + ********** 4065 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
This I'd a day light *******. It'd not a first time that I hire a car from you guys. My deposit was R6700 and paid R968 which falls on weekend special. Showing your stupidity you don't even know how much you have charged me. Yo me it shoes that I'm dealing with people that have no vision idiots. The other day you said you have charged me R1586 and just yesterday you said R1797. Better go back to school and stop taking Innocent peoples money hence I've said I feel like I'm dealing with idiots yet you call yourselves managers. Even the media was telling me if you read your statement it shows that I'm dealing with idiots. You will pay back my money. When I paid the R968 I was told I'd from the 15 till the 17. You supposed to charge me gir only the 18th. I'm not supposed to teach you your job idiots
Hide quoted text On Dec 27, 2018 15:05, "Nannette Hatting" ********** wrote:
Good day
I am in a call centre ***
Tempest Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: ********** www.tempestcarehire.co.za • ***(TEMPEST) • Facebook Twitter
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 2:26 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND TSCEN ********** RA8
May I have your numbers plessey
On Dec 27, 2018 14:15, "Nannette Hatting" ********** wrote:
Good day
Yes you did pay us R7668.35 and your total cost of your rental R1797.00 was taken from that and a refund of R5871.35 was paid back to your FNB account 19/12
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 1:43 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND TSCEN ********** RA8
But i paid for those days I only owe for 1 day only
On Dec 27, 2018 13:08, "Nannette Hatting" ********** wrote:
Good day
Please note that due to the rate changing from the weekend rate to the normal rates you were billed R529 p/d x 3 = R1587
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 1:04 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
You still haven't answered me. How much did you charge me for 1 day for a T group on that particular day
Good day
It depends on what package you are quoted on there is different rates with different free km’s only our call centre or branches can advise on this
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 12:21 PM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
Cool...how much is your daily rate on a T group???
On Dec 27, 2018 11:47, "Nannette Hatting" ********** wrote:
Good day
There is no refund due to you, we have advised how the billing works, the weekend rate stops at 12:00 Monday if the car is not returned on that day or time the weekend rate falls away completely and you are then billed our normal rates.
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Ndivhuwo Judith ********** Sent: 27 December 2018 11:30 AM To: Nannette Hatting Cc: Dixie Seakamela Subject: RE: FW: CUSTOMER COMPLAINT - REFUND
I did not even extended it...it was paid till the 17th and I brought it back on the 18th which was one day overdue. I don't have time to debate for my money. I am only giving you till tomorrow to refund my money
On Dec 27, 2018 07:35, "Nannette Hatting" ********** wrote:
Good day Dixie
The rate changed completely it was not just the one day that was charged a different rate the full rental changes to a different rate the moment the car is extended beyond Monday 12:00
Tempest
Nannette Hatting Customer Care Service Consultant
T: + ********** 9000 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Dixie Seakamela Sent: 24 December 2018 2:33 PM To: Nannette Hatting Cc: ********** Subject: FW: FW: CUSTOMER COMPLAINT - REFUND
Dear Nannette,
Good afternoon.
Do you think you can talk to the Customer and explain to her.
The charge of R1578 on a Group T is not for a day. This amount would probabily be for a bus per day. This charge is for 3 days at the rate of R529 per day.
Regards,
Dixie
From: Ndivhuwo Judith ********** Sent: 24 December 2018 01:39 PM To: Dixie Seakamela Cc: Nannette Hatting Subject: Re: FW: CUSTOMER COMPLAINT - REFUND
Good day customer service
I need you to tell me that for 1 day you've charged me R1578 for a T group. This is a day light ******* that's need to be exposed
On Dec 21, 2018 11:35, "Dixie Seakamela" ********** wrote:
Dear Judith,
Good morning.
Please see message below from Customer Services.
Your initial Rental from the 15th December (Saturday ) to the 17th December ( Monday ) was falling into a weekend rate @ R740.60.
You brought back the vehicle on the 18th December (Tuesday ) outside the weekend rate. Therefore it attracted an amount of R1587.
In view of the explanation, you are not owed any money.
I trust this will satisfy your concern.
Regards,
Dixie
Tempest
Dixie Seakamela Branch Manager
T: + ********** 4065 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.
From: Nannette Hatting Sent: 21 December 2018 09:45 AM To: Dixie Seakamela Subject: RE: CUSTOMER COMPLAINT - REFUND
Hi
On the RA she has been billed the weekend rate R370.30 p/d, on the system it changed when she extended the vehicle to R529 p/d the weekend rate ends on Monday 12:00
Thanks
From: Ndivhuwo Judith ********** Sent: 21 December 2018 08:02 AM To: Dixie Seakamela Cc: Europcar Customer Care; Emmah Mahlangu Subject: Re: CUSTOMER COMPLAINT - REFUND
Good day all
All of the above mention is very true.
I need to know what really happened to R900 this is a day light *******. Do you charge R900 for one day T group.
I even called the Media about this I was still waiting my invoice. To my surprise I normally get my invoices before my refund. But this time I only got it after I have complaint to the branch manager in maponya branch.
Since when the T group is charged R900 per day. I believe that after exposing you to the media more people will that you've been reaping them off will cone forward. You are ******. R900 for 1 day.
The ombudsman will know about this too. If you don't refund me.
JN Mudau ********** 120
On Dec 20, 2018 18:06, "Dixie Seakamela" ********** wrote:
Dear Customer Care,
Good evening.
The Customer initially took the car:
· from the 15th December 2018 – 17th December 2018
· She returned the vehicle on the 18th December 2018
· The vehicle was checked in at the same time of check out – ( 11.15am )
· She re-filled the fuel to the brim
· She was refunded R5871.35
This morning she sent me an SMS “ PLEASE REFUND MY R900 “
I tried to explain to her that she did not return the vehicle on the 17th , therefore it attracted another amount. I cannot tell why R909 that she wants back
I am appealing to you to explain to the Customer in the best possible way that she is not owed the amount of R909.
I am not in the position to give a refund of R909 that she claims. All figures are computer generated and I have not fed the computer with different information except the one you see on the Rental Agreement.
Kindly attend to this matter at the earliest possible time..
Regards,
Dixie
Yours personally
Dixie
Tempest
Dixie Seakamela Branch Manager
T: + ********** 4065 | E: **********
www.tempestcarehire.co.za • ***(TEMPEST) •
Abridged E-mail Disclaimer: This email is private and confidential and is solely for the attention of the named addressee. Any unauthorised use, review, retransmission or other use of this email, by persons or entities other than the intended recipient, is prohibited. If you are not the named addressee, please notify us immediately by reply email and delete this email and any attached files immediately.
Important Notice: Full version of Europcar, a division of Imperial Group (Proprietary) Limited’s E-mail Disclaimer is available here.