REFUND

im so disappointed to the recent kind of service tht im receiving from tempest car hire,I hired a car with them from PE airport on the 27/07/2018 and returned the vehicle on 02/08/2018,I dropped the car off at EL airport.i was supposed to return the car on the 29/07/2018 and I was charged for dropping the car off late at another drop off point.i received the invoice from tempest on the 08/08/2018,but to this day 05/09/2018 I have not yet received the refund that’s due to me. I called and I was told I should wait since they’re still processing my refund and I was told I would get it in the next 3 days from the day I called that was on the 20/08/2018.I waited again with no refund and/or any update from tempest.I called again on the 27/08/2018 and I was told that they deposited the money about a week ago,only to find out they deposited into an old account and it was rejected because the account was closed long time ago.But no one bothered to call me to inform and request correct banking details.i was given a debit card refund form from Wayne via email.i signed and send back the form back to him.To this day I haven’t heard anything from Tempest,I called again 05/09/2018,I requested to speak to the manager but I was told he is busy on another line he will call me back,still nothing.What kind of service is this,when I failed to return the car on time I was charged for the extra 3 days ,but now with my refund still with Tempest I think I deserve to be compensated as well because they’re at fault.Maybe they can atleast exclude the three days fee and the drop off surcharge from my invoice because I have waited long enough.Its over 30days since I dropped off the car but still no refund on my side. Please remove the Drop-off surcharge and the extra 3 days that I kept your car…in that way we can be able to do business again