lP
lebo P

1 reviews | Active since Jun 2017

14 Jun 2017, 13:40

****** manager

<p>on the 9/06/2017 i was due to return a vehicle which i rented through my business at 8pm. I knew i would be late and I contacted the airport where i was advised that i needed to have the car back by 8 or i would be charged extra. i then asked to speak to the manager who was very rude and told me that i have to have the car back by the agreed time or i would be charged extra. i later around 4 heard my colleague speak to the very same individual for exactly the same issue and for some reason (they both spoke in afrikaans) it was okay for my colleague to return the vehicle max 90min after the contract time.</p> <p> </p> <p>other than the fact that my colleague was allowed to bring the car back after the agreed upon time without any penalties i was appalled at the level of disrespect and sheer disregard for me and the money that im brining into tempest car hire.</p> <p> </p> <p>when i did eventually get the car back to the airport around 20:15 i spoke to the lady at the counter (cant recall her name) and told he about the incident and she affirmed my suspicions that Stephan Venter is often rude and disrespectful to black paying clients.</p> <p>I have expressed my dissatisfaction with my partner and we've come to an agreement that we will never use tempest car hire again because of this 1 individual. </p>

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply14 Jun 2017, 18:13
Official

Dear Lebo

Thank you for bringing this matter to our attention ,kindly note we will immediately investigate this with the relevant branch manager.

Please expect a phone call from us shortly to discuss the matter with you.

Yours personally,

Tempest Car Hire - Customer Service

Best regards,