Poor service from Tempest /europcar

I had a car hired in December 2024 and returned in Jan 25. I waited for assessment of thr car and given clear with guy being happy thsr car is not damaged and perfect. I left and after few days received email indicating car was damaged. I requested investigation and videos to satisfy myself..after so many weeks of interacting witb senior people at Europcar, one manager send email thaf he will come back to with investigation. Collection kept on calling me and indicated thaf issues is still under review. I received sms thst i have been handed over to some nimble company amid waiting for response from management. It is so ridiculous and so absurd to say the least. I send many emails without any response from the guy.