Poor Service from Tempest Car Hire

Poor experience with Tempest Car Hire. Have had the opportunity to hire a car with Tempest on 3 occasions now (linked to Sanlam Loyalty program). The first experience was in CT and I noticed the loss of air from one of the tyres. obviously a slow puncture. When I returned the vehicle, I notified them of the potential puncture. Soon after I was charged for the replacement of a new tyre. On another occasion, I did approximatley 66 km on the vehicle and was billed the equivalent of 10L of fuel. Based on the computer readout, the vehicle should have required about 4.5 L. The last occasion, upon returning the vehicle, I was told that there was a small chip on the windscreen (which was there previously, and reported on the vehcile check sheet). Anyway, I was debited an amount of R 3,500 for a new windscreen. A chip repair would have cost R 250.

On all the ocacasions, Tempest had the audacity to charge my credit card for unjustifiable expenses. After much communication on each occasion the charges were reversed. I am not sure if all car hire companies have this same mentality and why they have the carte blanche mentality to charge for unjust costs, just becauese they have your card details.

Anyway, something to be aware of when you hire a car.