POOR SERVICE

I hired a Suzuki Swift over 30 June to 2 July 2023 in Cape Town.

I returned the car on 2 July and reported a chip on the from window. I was informed to fill in a form and it would be handled accordingly.

A few days later I called the offices in JHB to find out why my deposit was not yet paid back. I was informed that it would only be done after the window chip was assessed. I complained that I was not informed about this in any communication whatsoever that this will be the process. I was then infoemd that I will be refunded in no later than 14 days. It is today 19 July and I have had no communication whatsoever and my deposit is still not paid back.

This is bad customer service and will not recommend Tempest at all. Their lack in communication and dragging feet for a simple windscreen chip is unacceptable.