poor service

<p>I booked to hire a car at Tempest Car hire Southgate on the 30th of November 2015. I wanted to use the car on the 24th of December at 8am. i was given a booking reservation number and assured that the vehicle will be available. today 24th of december i am disappointed to be told that no cars are available they are still waiting delivery from mpumalanga. the manager Marlon told me to be calm. how can i not be angry in such a case? why wasn't I informed earlier so that I make plan B. my holiday has been spoilt beyond measure</p>