Poor service

I don't know where to start... So someone drove into the back of the car I was renting, so as expected I needed to pay the excess. No problem. 2 weeks later I ask what the progress is on the claim with insurance and that of the other driver. The response was that it is being dealt with. A month later again I ask and then no response. 2 Months later I phone them again and ask them what's happening and then the call drops. Have they even tried to keep me updated? No Have they even bothered to try recoup the money from the other driver? Who knows! Poor Poor Poor and never again... Tempted to boycott imperial altogether (i.e. service my own car elsewhere)