Payment ****s.

I would like to warn people about the **** these people operate. In November last year I booked a prepaid vehicle through rental cars.com, the local agent being Tempest Car Hire at O.R.Tambo Airport. On acceptance of the vehicle, Tempest took a security deposit off my credit card, about four times the cost of the hire. This was reversed into my account when the vehicle was returned. The car was refueled by myself prior to the return and confirmed with the agent with a fuel slip at the time of the return. Yet they still charged me for the fuel used based on the mileage. However, what I did miss when the security deposit was taken, was that the rental agent had also put the security deposit on 21 month budget account. As I never purchase on budget I never picked this up for several months. Since bringing this to the attention of Tempest to request a refund of the overcharged payments, they have given me nothing but the run around. Every time I comply with their requests for documentation, they change their requirements to the point where they now ignore any communication from me. They claim they are unable to identify the payments made, despite all references from the bank, amounts paid etc. The customer services department could not be less helpful. Strangely enough, since I put a stop on the budget payments 6 months ago, there has not been a peep from Tempest. If this was a genuine account, Tempest would have been on me like a rash. To me, a clear indication that they were aware of this issue but chose to continue taking the funds. Basically *****ing.

The amount of money involved, fortunately, is not huge as I caught it early on. It is the disgusting attitude and treatment from Tempest.

Be very wary of this Company if you have to deal with them. Make sure you check and double check each process and bit of paperwork is correct. If not they will rip you off and make it as difficult as possible to rectify.