pathetic services received from *********** staff members

<p>Incorrect charges made on consumers rental deposit-incompetency of tempest airport cape town staff member, more specifically Nobesuthu</p> <p>Elroy Barron ********** />7:19 PM (3 minutes ago)</p> <p>to Conrad.Charters, carlow, Nobesuthu, GerardDB, wesleyk, info, info, info <br />Good Day,</p> <p>I refer to the above and previous correspondence with tempest airport staff.</p> <p>I am honestly fed up with the incompetency, with the exception to one staff member Carlo working for Tempest car hire airport Cape Town.</p> <p>event surrounding my complaint as follow:</p> <p>1. i hired a vehicle for approximately 10 days<br />2. i changed the vehicle after two days for the i20 which i initially wanted.<br />3. the first car i rented, ford fiesta's spare wheel and jack was taken out by my brother and the absence thereof was mentioned upon return of vehicle.<br />4. the i20 never had a wheel brace and jack, there was a slow puncture on the vehicle without a wheel brace and jack there was no way for me to change tyres.<br />5. upon collection of this vehicle i notified them that the sparewheel and jack of ford was in the i20<br />6. i also notofied them of the absence of the jack and wheel brace (i20)</p> <p>i notified the person who collected the vehicle that sunday that the tank is filled slip left in cars cabio and spore wheel of previous vehicle and tools in the boot of the i 20</p> <p>the day after returning the the vehicle i was informed by Nobesuthu that my deposit of R7000 will be refunded by wed 13 July 2016. At this stage there was no mentioning of any claims against the aforementioned deposit.</p> <p>Jarrod (gave me a printout of the R8000) ,carlo and various other staff members whom i spoke to days after that confirmed the same. thursday i was notified that my full deposit of R8000 will be paid in the friday, friday i phoned to be informed that the deposit of R7000 should reflect by the end of that day. Saterday carlo notified me that an email WAS SENT BY NOBESUTHU FRIDAY LATE AFTERNOON FOR DEPOSIT TO BE PAID, ONCE AGAIN FOR R7000.</p> <p>Today i am notified that a deduction of 1200 approximately will be deducted for damages, which is apparently for tools or whatever it is for .Plus an additional refueling charges of R 1000.</p> <p>i was also notified by Carlo that we wont be charging you for fuel or anything else whilst phoning daily to inquire about my deposit of R8000.WHAT CHANGED? WHY AM I RECEIVING DIFFERENT INFORMATION FROM DIFFERENT STAFF MEMBERS WORKING FOR THE SAME COMPANY??!!!</p> <p>Im completely fed up with this car hire services and its *********** staff members.</p> <p>one cannot blame such incompetency on the fact that one of their senior managers resigned (this was a reason given by one staff member )</p> <p>I WAS NOTIFIED CONTINUOUSLY THAT MY FULL DEPOSIT OF R8000 WILL BE TRANSFERRED AND I DEMAND THAT THIS AMOUNT DUE TO ME BE RETURNED!.</p> <p>I received an email last week were the staff member confirmed that my full amount of R8000 will be refunded to my account. he sent the below image confirming that no amount is to be deducted,</p> <p>Inline image 1</p> <p>Cost reflects as zero as per my discussion with this staff member, days prior to this i also received a printout confirming the same.</p> <p><br />the services received from the staff members of a highly respected company is poorly executed! and blaming one manager for resigning is pathetic!</p> <p>I further request that my full deposit be refunded immediately and FOR A FULL INVESTIGATION TO BE CONDUCTED INTO THE CONDUCT OF THESE STAFF MEMBERS PERTAINING TO MY ACCOUNT!</p> <p>RIGHTS AS PER THE CONSUMER PROTECTION ACT HAS BEEN VIOLATED , i previously requested for call recordings to be drawn for HR to listen to the various information staff members has given me and also to point out the incompetency of tempest staff members.</p> <p>also refer my email to the highest level in your company which is responsible for hearing consumer complaints.</p> <p>i previously raised similar concerns but nothing came of it.</p> <p>I demand that someone in higher authority hear my request to deal with such incompetency as displayed by aforementioned staff member.</p> <p>Yours in business</p>