PATHETIC SERVICE FROM TEMPEST

Disappointed is an understatement if I were to describe how I feel about the service I am receiving from Tempest car hire.

I hired a car for 19 days, from 19 December 2019 to 7 January 2020. I returned the car on time. I kept on following up on the refund that was due to me, in fact I was requesting for it to be processed urgently. I was communicating with the staff from Cape Town International Airport Branch, they then referred me to Head Office. I called the head office and I spoke to Anthea who asked me to send my request in writing, I did. Her response was that a refund of R89.80 was processed on 8 January 2020, when I asked her what the R89.80 was for, she never rep****, I asked the question because I was expecting a refund of approximately R3000.00

I kept on calling, both head office and and CTI branch, and I was advised that my refund is being processed. One person at CTI branch advised that between 12 & 12 January I should be receiving the refund of +-R2900 there has been deduction of R89.80 for the e-talls.

I never received the payment, on Thursday 16 January 2020 I decided to call the head office again, and I spoke to Nicole, who advised that the an amount of R89.80 was refunded to my account, and that is all I will be getting, on their records it shows that I had hired a car for 15 days, when I returned it 19 days later, it was 4 days late. I was shocked, because I knew this was untrue, I have invoices confirming 19 days, and I have been calling all the time, why has no one bring it to my attention, And if that was the case, why did no one contact me after the 15th Day?

Nicole sent an email advising that this is being looked into, bear in mind, In the 1st week of January I was already asking for a payment to be speed up. To date I still have not received it.

I kept on calling head office, at some point Tsego picked up the phone and I requested to speak to a mangager, becaue Nicole had advised tha she has forwarded my query to management, the manager/supervisor refused to come to the phone.

The same thing happened the following day, I spoke to Tsego and Nicole, Tsego said the manager would call me back. Nicole, I did not understand her approach in this, she started raising her voice, when I reminded her that it is tempest's fault that I have not yet received my full refund, they must treat this matter as an exception and pay my money. She started shouting at me, I have every right to make this demand, because if things were done properly, I would have received my money on the 8th of January when they processed the R89.80.

Tsego made it even worse by telling me that I will be getting my money in bits and pieces, and it will take 7 working days for this to happen. I want my money to be paid to my account as soon as possible.