Pathetic service by Tempest Bloemfontein

We arrived at the Tempest office to collect our vehicle, but found the office to be closed, with a note that the rentals will be dealt with by their partner Europcar. The queue at Europcar was long, there was about 10 people in front of us, of which we were the only Tempest customer, the rest were Europcar. There was only a single person dealing with customers, so we had to wait until all the Europcar customers were dealt with. When we arrived at the front of the queue, 1 hour had passed. Hoping our ordeal would be over soon, we had to hear that a vehicle had to be sent from a depot, after it needed to be cleanded first. It took another 30 minutes for us to eventually leave in our car.

This level of service is totally unaccpetable. No amount of apologies will render this acceptable. I will thus never make use of Tempest again. I will gladly use other rental companies at higher costs that provide good service, and I will ensure that as many people as possible become aware of the service provided by Tempest.