Pathetic Service

<p>I booked a car on Friday morning, I called and asked Patronella to try and get me a car by 2pm instead of the 4pm that I had initially booked for. She very nicely told me that the depot confirmed that they cannot make it earlier so I must just wait for the time I originally booked for. I asked her to then ensure that the car is available at 4pm, As I will be unde a lot of pressure to leave and will already be late.</p> <p>When I arrived there, to my surprise the car was not there...After she called the depot she told me that the car has left the depot and it's on the way to us, she then said she will do the admin in the meantime and she's sure by the time she's done the car would have arrived. Unfortunately when the car arrived she seemed to be struggling with something. She then asked for help from Sane...at that time I had already waisted for 30 minutes on the counter while they try to sort this out. When Sune came, I told her a simple statement: I have been waiting here for a while, can she just give me the car and they will sort out the admin when i am gone, because they had already taken money from my card. With so much attitude she said "excuse me" I lost my cool and used foul language towards her, and her attitude got even better, she threantened to stop assisiting me and I told she could go ahead and let the ladies with a good attitude assist me, as I was not willing to accept such a terrible attitude from a company that was already giving me a pathetic service. The other two ladies were actually aware that most cars for many clients were not at the depot yet, and they were very nice to me and other clients, but this madam Sane herself saw herself bigger than the clients. I didn't mind the waiting, as I had already waited, but the attitude of this girl left a lot to be desired. I will ensure I hire my cars at that branch all the times to ensure that her attitude improves that's if the management is willing to see her attitude change...Pathetic is an understatent to describe what we experienced last week Friday.</p>