AS
Ashley Scott-Crossley

1 reviews | Active since Nov 2012

17 Feb 2016, 16:11

Overcharging, no feedback and poor service

I hired a car from King Shaka branch on Wednesday the 20th of January and returned it on Saturday the 23rd of January, i had driven a total of 120km's with the car. When i handed the car in they said everything was fine. The following Monday i got a claim form from them saying i had damaged the Tyre, i should have been made aware of this on return of the vehicle! I also refueled the car 16kms away from the airport with R110. I was then still charged an additional R120 refueling fee by them. Please bear in mind that this was Chery QQ 1000cc car that i had driven 120kms in, yet somehow it cost R230 to refuel it. I requested the refueling receipt as i did not believe this was possible at all. It is now almost a month later and I am still waiting for the receipt. My personal feeling is that someone else drove the car after me, or that they just **** and took my money anyway. I did not damage the tyre, nor did I use R230 worth of petrol. Never ever use Tempest car Hire, this is the second time I have used them and the second time that I have had issues with them.

0
Replies (1)
Tempest Car Hire
Tempest Car Hire's reply22 Feb 2016, 14:33
Official
Hello Ashleysc,

Dear Ashley,

We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.

An email has been sent to your email address provided.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk

Customer Services Supervisor