RD
Rosalind D

1 reviews | Active since Apr 2016

22 Nov 2017, 11:15

Overcharging

When I collected my vehicle the Assistant was great. I received a rental agreement which showed that i paid a deposit and the rental agreement amount. I was a little surprised to see that the petrol was not full and on returning the vehicle I notified the attendant. I have now received an invoice which should a refuel charge of R534 for only 250km travelled. The invoice does not reflect the correct deposit paid and says I have an amount due of R1009.70. I spoke to Emma MAshangu who could not explain the invoice......I am very frustrated and feel **********.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply22 Nov 2017, 11:53
Official

Dear Rosalind,

Thank you for your review

It seems that we have had a system glitch

Our IT Department is working on it and you should receive a new invoice shortly

Thank you

Customer Services