Not willing to solve a problem other companies did willingly

I pre-booked a vehicle with Tempest Car Hire for a business trip on the 17 Dec 2017, plane landed and went to collect my vehicle with paperwork provided on e-mail, issued my drivers license as required and when payment was to be made, it being a business cheque card, the lady asked me for a company reg. number, which I don't have or need, as I am a sole proprietor, and may bank confirmed that my ID number is sufficient for that purpose. On the card my name is shown which corresponds to that of my drivers license/photo, so that proves I'm the holder of the card. The lady would not process the payment care of not that Company reg. number as the system needs a Company reg. number, and the regional manager would not assist as well. I understand that you have certain criteria to follow, but if I do not have that number then what, I was not told I needed that from the start at point of booking vehicle, had I known it would be an issue, I would have used another service provider. I was stranded with no car to get to my clients, all others Companies did not have any vehicles in that class (Ford Figo Size). I was then asked to move the funds to my personal account to process the payment, this does not help my cause as I wanted to use the expense as a business expense, which it is. Tempest should be more flexible with their system, as I have never been asked for this in the past by all other companies I used, from Avis to First Car Hire and Thrifty. Thankfully Thrifty Car Hire made a plan and Stephen was the man to help me without any issues. Payment was made and I got my car. Unfortunately I was forced to hire a car in a bigger class, therefore costing more, but at the end I got my wheels, that's all that counts, and will recommend them care of solving the problem which never should have been a problem, Thrifty received their funds and I got my car. Tempest Car Hire you lost out care of a system requirement, be flexible and apply the rule accordingly. The card is mine by the name indicated on the card which corresponds to my ID. Thumbs up to Stephen and the rest of the team who handle my experience with needing the business. Just as an add on, and makes one wonder why the other operators had long queues and Tempest had only one in the queue, that being this stupid sod. Sad that in these hard times one is turning business away care of a stupid number. You shall not see me again.