Not fully prepared vehicle

<p>Just to begin your frontline staff at PE airport were great and professional and I would give them 5 stars. They did their best to assist me. However, my disappointment was when I got in the car and drove out, What I thought was polish on the windscreen but I couldn't wipe it off. I then worked out it was overspray and took it back to the airport. They did clean it off but it took around two hours out of my first day which means I didn't get to do everything I was supposed to. Furthermore, there was a giant chip in the middle of my line of sight which makes the vehicle unroadworthy, which I had taken additional windscreen insurance on. I think you need to look at your prep centre and quality control. It would've been extremely problematic driving the vehicle at night and in low sunlight conditions like that.</p> <p>Family holidays are expensive these days and we only get away once a year and these delays are costly not only monetarywise but also because you miss certain experiences that you planned and cannot do which has family and memory value.</p>