Not customer focused at all

So Tempest we used you due to the savings we got from Discovery/Kulula - but I actually dont think it was worth it. We waited 20 mins to be served when we collected our car. And then had to pay the full deposit - where other rental companies just take your card details and process the transaction if needed. You have the benefit of sitting on those funds for ... 12 days and counting . You then proceed to charge us R112 because you had to put R20 petrol in the tank? You can bet your bottom dollar, we wont be using you again :(.