Non support from Tempest Car Hire for accident caused to my private vehicle by their client with a rental vehicle

On 29 June 2024, a Tempest Car Hire client recklessly drove into my car, damaging the entire RHS including my rims on the RHS.

This happened right in front of Tempest Office at the Airport in Port Elizabeth. The driver who was driving a car rental from Tempest Car Hire, acknowledged that she was the cause of the accident. She immediately called her mother (according to her) and confirmed that her mother said we must exchange details as they will cover the repairs of the damages caused to my vehicle. I stated that we should go to SAPS to lay a formal complaint and obtain and AR for the accident.

The Monday thereafter I texted the driver and she confirmed that once she returns the vehicle to Tempest on that day then she will make contact with me. Later that Monday she just texted me that she have returned the vehicle to Tempest and they will contact me. I was contacted by Wayne who wanted the details of the make and model of my vehicle and stated that their claims department will contact me from their head office. I contacted the head office on numerous occasions with no answer to my calls. I contacted Wayne to inform him about it and I requested a contact person and number who I can contact and follow up with regards to repairs in my car.

He said he do not k ow who their insurance is and that they will first fix their vehicle and then see to mine, he gave me an email address to send an email to claims.

I've send an email with all the accident information and pictures with no response from Tempest.

I called Wayne again and he said he'll call them and get back to me. I received a SMS to send a rest email to Hanli. I have forwarded the previous email to her in response to the SMS with no response form Hanli.

I even went so far to drive tot he airport to see Wayne to inquire on the progress of the claim, just to find that no j en at the branch was aware of the accident and I was given the number of their head office to inquire. After numerous attempts no answer in the landlines.

I texted the driver who cause the accident who also referred me to Tempest Claims.

I tried to ge told of Wayne on the number that he called me from with no answer. I Googled the PE Airport number and got through. My call was returned by the manager who I gave the entire story who was so clueless of the incident and state that she will follow up with Hanli, I told her I've explored that avenue as well with no success. I texted the driver who caused the accident to assist from her side and she bkue ticked me.

I then send the previous emails to Hanli and the driver with no response pertaining to damages caused to my vehicle, this after RI asked the manager who their insurance company is in order for me to follow up directly and I was told that they don't have an insurance company, they are the insurance company and deal with their claims themselves.

Since 29 June 2024,i got no assistance from Tempest Car Hire nor from the reckless driver in order to attend to the damages she caused.

What steps can I now take to get this matter resolved?