Non-refund

This is the 2nd time I have had a problem with Tempest and Around About Cars. This time three issues. Firstly inaccurate information was supp**** - I have email proof which caused an issue and delay on the collection day and frustration at delivery. Thereafter the company are completely hands-off when it comes to the release of my deposit. I am again given a conflicting response from staff but not before an entire day goes by without a response and I then re-issue a request for assistance. Then, even when I escalated my concern to owners I got a victim-mentality response ! I am out of pocket by R1500 and I am getting no assistance from Tempest who held the money in the first place. The response from the company management/ownership ? "It is enormously frustrating for all of us who 'hold or authorise funds'. Clients constantly accuse us of being guilty in the release of funds." Sorry - that is pathetic. You are responsible and you need to resolve it or get out of customer business ! I don't need problems - I need a solution. I need this resolved IMMEDIATELY without excuses or victim claims.