No service

Claim number TCH148817CL3 Rental Agreement: TELAP ********** RA5 Claim date: Apr 29 2018 5:23PM East London airport

I was informed that they found a nail in the right front tyre. When I asked how long this process will take, the lady said it will take 2 weeks. It is unacceptable, as a deposit of R9100 was processed on my credit card and I cannot wait 2 weeks for the claim to be processed. I tried speaking to the Tempest Claims Department today, but after I was transferred 3 times and waited for almost 30 minutes to speak to someone without success, I am trying this route. Could you please provide feedback - hopefully faster than your 2 week process?