1 reviews | Active since Mar 2015
No Reply
I made a reservation with Tempest car hire. Reservation Number TCTIA***RS8. I emailed the address on your website 24/02/2015 with no reply. I submitted the same query via you website 25/02/2015 with no reply. I phoned on 26/02/2015 and after being on hold for 5minutes I was told that the lady working with the online reservations will phone me back. No call back till now. I again send an email 27/02/2015 with no reply to date. All I wanted to know is what the full amount would be that will be charged on my Card and what the daily km's is for this vehicle. I work nightshift and can't phone and wait for someone to get back to me. We are landing in Cape Town on Wednesday morning and I am going to cancel my reservation due to no feedback received. I was able to get a rental vehicle from another company who are going out of their way to assist me.
Dear Cherice,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have investigated your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Cherice,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have investigated your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
