No refund again

Item: Tempest Car Hire
Rating: 2
Author: Nicole M

I rented a car on the 29/09/2015 and return the car on 30/09/2015. I was charged for 4 days and only got a small R73 as refund. My deposit still has not been returned, there cant be an excuse that it can't be returned into my card if one refund has gone through. This is not the first time this has happened. I definitely will not be using Tempest Car Hire again! There is also never any communication anymore, cant someone from customer service pick up the phone an let you know there is a problem, why must I waste my cellphone time phoning in all the time?

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Replies (1)

Tempest Car Hire's replyOfficial

14 Oct 2015, 17:10

Hello Disgruntal,

Dear Nicole,

Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.

I've requested additional info to help locate your booking, await your response to my email sent.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk

Customer Services Supervisor

Tempest Car Hire's reply14 Oct 2015, 17:10

Official