No feedback or update from them

I would not recommend anyone to use Tempest as they always trying to find ways to **** people,after I have complained at hello Peter I received an email from a lady by the name if Nomsa asking for my I'D number,but after I have send her my I'd number i did not hear from her,let alone the decency to tell me that they are still busy with my complain.So it was like hitting a brick wall.Hello Peter can i please have contact details for obudsman for car rental?