EE
Estelle E
1 reviews | Active since Mar 2009
07 Jul 2015, 10:44
No Edgars Club Discount
Last month i got a quote for car rental that came to the amount of R1686. When i tried booking this morning, the price suddenly went up to R1966. It also states Edgars Club members get 15% discount, but the link on the website is not working. When you phone to do the booking, the amount is R1951 - a total discount of R15 and definitely not 15%. While you're on the line, the voice on the other side says car seats are free, but when you want to book the seat, the cost is R300! Something is definitely not adding up with Tempests numbers!!!!
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Tempest Car Hire's replyOfficial
10 Jul 2015, 09:41Hello estellec,
Dear Estelle,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Alicia from our call centre will be in contact with you this morning, she is our team leader on shift.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Estelle,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Alicia from our call centre will be in contact with you this morning, she is our team leader on shift.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply10 Jul 2015, 09:41
Official
Hello estellec,
Dear Estelle,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Alicia from our call centre will be in contact with you this morning, she is our team leader on shift.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Estelle,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Alicia from our call centre will be in contact with you this morning, she is our team leader on shift.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor