MD
Musa D

1 reviews | Active since Apr 2015

09 Nov 2016, 16:10

No customer service at all

<p>I booked a rental vehicle for 10 days and after 2 days, the left front light was not working, I called the sandton branch and they told me they dont have cars available. Following day I called again and they again informed that there are no cars available, now I could not drive the vehicle with one light at night , so I decided to go to the airport branch for assistance, they also informed me that there are vehicles available.</p> <p> </p> <p>I finally returned the rental this monday and was told that i dont need to feel in any paper work as everything is fine with the car and i will get an email and sms confiming the return of the vehicle</p> <p> </p> <p>I called yesterday to make sure that they have captured the rental as closed and the lady that answered the phone told me that the rental still reflects as open. I could not believe this as i was worried that i will be chrged for an extra day, she told me not to worry and that Selinha will contact me.</p> <p> </p> <p>I callled again today as i have not recei ved the call and the lady told me that the rental is still open on their side and that Selinah will sort it out as soon as possible.</p> <p> </p> <p>This is frustratiing as i have yet to receive my final invoice for this rental as i need to capture for work purposes. I am very disappointed with Tempest.</p> <p> </p> <p> </p>

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply11 Nov 2016, 08:37
Official

Dear Musa

Thank you for bringing this matter to our attention - kindly note we have escalated your complaint to Ian the Sandton branch manager to assist further with your complaint.

Thank you for patience in the interim of resolving this matter.

Yours personally,

Calvin May