BD
Boua D
1 reviews | Active since Oct 2022
14 Oct 2022, 05:44
Never ever never use this company unless you re ready to lose your deposit
Have hired a car for 30 days . When I returned the car I got informed there was a damage ...a scratch at the bottom part of the bumber ..I was so shocked at first I said after all let me take pictures of this scratch and laugh at the repair cost ...wow they ended up charging me about 5000 rand for the repair ...I feel so cheated and have the sentiment that I have dealt all along with a ***** company ...not sure what type of business model that is but I can think of this company staying around for long ..
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Replies (2)0
Replies (2)
Tempest Car Hire's replyOfficial
14 Oct 2022, 08:11Good day Boua
Trust you are well.
Thank you for bringing this into out attention. Please check your email, we have sent you a message.
Kind regards
Tempest Car Hire
Trust you are well.
Thank you for bringing this into out attention. Please check your email, we have sent you a message.
Kind regards
Tempest Car Hire
Tempest Car Hire's reply14 Oct 2022, 08:11
Official
Good day Boua
Trust you are well.
Thank you for bringing this into out attention. Please check your email, we have sent you a message.
Kind regards
Tempest Car Hire
Trust you are well.
Thank you for bringing this into out attention. Please check your email, we have sent you a message.
Kind regards
Tempest Car Hire
BD
For the public to decide the fairness !!!!
Boua D's updateReviewer Update
14 Oct 2022, 11:29Thank you and I have already rep**** and promised to post your replies as well to let the public fairly decide if you were right ...
I have first received a communication by email that states the following :
"Good day,
Thank you for your email, we trust the following finds you well.
Apologies for any inconvenience caused
I note that no reference number has been provided for your rental (the one in the subject line is not a rental agreement contract number number.)
Please provide one of the following in order for me to locate your rental and assist you efficiently
• Reservation number
• Rental agreement contract number.
"
I did provide everything and here is the response from the "claim manager" laughable :
Good Day Sir
Trust you are well.
Please note that all our vehicles are pre-inspected before sent on rent to clients.
If there are any pre-existing damages to the vehicle, this is noted on the Quality Card.
Upon return of the vehicle, the branch pointed out the damages to you.
I have included a copy of the Assessment Report and costs.
The cost of repairs are fair, reasonable and within standard industry rates.
Should you have any further queries, please feel free to contact our offices directly.
Regards,
-----------------------------------------------------
Now for the sake of fairness here is the picture of the scratch and the line items billed
I have first received a communication by email that states the following :
"Good day,
Thank you for your email, we trust the following finds you well.
Apologies for any inconvenience caused
I note that no reference number has been provided for your rental (the one in the subject line is not a rental agreement contract number number.)
Please provide one of the following in order for me to locate your rental and assist you efficiently
• Reservation number
• Rental agreement contract number.
"
I did provide everything and here is the response from the "claim manager" laughable :
Good Day Sir
Trust you are well.
Please note that all our vehicles are pre-inspected before sent on rent to clients.
If there are any pre-existing damages to the vehicle, this is noted on the Quality Card.
Upon return of the vehicle, the branch pointed out the damages to you.
I have included a copy of the Assessment Report and costs.
The cost of repairs are fair, reasonable and within standard industry rates.
Should you have any further queries, please feel free to contact our offices directly.
Regards,
-----------------------------------------------------
Now for the sake of fairness here is the picture of the scratch and the line items billed
plus some other fees
For the public to decide the fairness !!!!
BD
Boua D's update14 Oct 2022, 11:29
Reviewer Update
Thank you and I have already rep**** and promised to post your replies as well to let the public fairly decide if you were right ...
I have first received a communication by email that states the following :
"Good day,
Thank you for your email, we trust the following finds you well.
Apologies for any inconvenience caused
I note that no reference number has been provided for your rental (the one in the subject line is not a rental agreement contract number number.)
Please provide one of the following in order for me to locate your rental and assist you efficiently
• Reservation number
• Rental agreement contract number.
"
I did provide everything and here is the response from the "claim manager" laughable :
Good Day Sir
Trust you are well.
Please note that all our vehicles are pre-inspected before sent on rent to clients.
If there are any pre-existing damages to the vehicle, this is noted on the Quality Card.
Upon return of the vehicle, the branch pointed out the damages to you.
I have included a copy of the Assessment Report and costs.
The cost of repairs are fair, reasonable and within standard industry rates.
Should you have any further queries, please feel free to contact our offices directly.
Regards,
-----------------------------------------------------
Now for the sake of fairness here is the picture of the scratch and the line items billed
I have first received a communication by email that states the following :
"Good day,
Thank you for your email, we trust the following finds you well.
Apologies for any inconvenience caused
I note that no reference number has been provided for your rental (the one in the subject line is not a rental agreement contract number number.)
Please provide one of the following in order for me to locate your rental and assist you efficiently
• Reservation number
• Rental agreement contract number.
"
I did provide everything and here is the response from the "claim manager" laughable :
Good Day Sir
Trust you are well.
Please note that all our vehicles are pre-inspected before sent on rent to clients.
If there are any pre-existing damages to the vehicle, this is noted on the Quality Card.
Upon return of the vehicle, the branch pointed out the damages to you.
I have included a copy of the Assessment Report and costs.
The cost of repairs are fair, reasonable and within standard industry rates.
Should you have any further queries, please feel free to contact our offices directly.
Regards,
-----------------------------------------------------
Now for the sake of fairness here is the picture of the scratch and the line items billed
plus some other fees
For the public to decide the fairness !!!!