MB
Madelyn B
1 reviews | Active since May 2011
15 Jan 2016, 19:29
more than R6000 charged for a R1800 rental!!
I rented a Hyundai i10 vehicle from Cape Town City Centre on 04/01/2016 and returned the vehicle on 10/01/2016 to Cape Town International Airport, with no damages and 100% full of feul. When I booked the vehicle the rental amount was indicated as R1830. On 06/01/2016 R3524 was subtracted from my credit card and R2500 again on 13/01/2016! This is completely unacceptable!
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Tempest Car Hire's replyOfficial
17 Jan 2016, 09:07Hello BekkerMad,
Dear Madelyn,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Detailed response has been sent to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Madelyn,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Detailed response has been sent to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply17 Jan 2016, 09:07
Official
Hello BekkerMad,
Dear Madelyn,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Detailed response has been sent to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Madelyn,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Detailed response has been sent to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor