Lack of customer service and feedback

I would like to share my deep dissatisfaction and frustration regarding the unresolved matter of my deposit refund after renting a car from Tempest in December 2023.

On December 20, 2023, I returned the rented vehicle, confident that everything was in order. However, to my dismay, I have yet to receive my deposit refund.

Having noticed the delay in processing my refund, I promptly contacted Tempest through email via the website, but regrettably, I have been receiving a very delayed response. In an attempt to escalate the matter, I reached out on Twitter, only to be met with silence once again.

Not willing to give up, I contacted the customer service call centre, where I was informed that there was an outstanding claim due to purported damage to the bumper. This revelation came as a shock to me because, during the return process, the car underwent a thorough inspection, and I was explicitly told that everything was in good condition. I would like to understand how is this possible when the vehicle was inspected upon return and it was given the clear?

Following the advice provided by the support centre, I made numerous attempts to contact the Cape Town office and was referred to MacArthur. Using the provided phone number ***, option 0). After persistent efforts, I finally connected with someone who promised to investigate the matter and get back to me. Unfortunately, despite his assurance, I have not received any feedback, and subsequent attempts to reach the same number have been in vain.

This prolonged and frustrating experience has left me deeply dissatisfied with the level of customer service provided by Tempest. It is disheartening that my genuine concern has not been addressed, and I find it unacceptable that the company seems unable to conduct any sort of investigation into this matter. Please I have taken picture of the car on the 9th December 2023 when I took the vehicle which I have already sent through to customer service. But no one seems to take any ownership to resolve.

I am reaching out to you in the hope that you can expedite the resolution of this issue and ensure the prompt release of my deposit refund. I understand that issues may arise, but the lack of communication and the seeming inability to resolve the matter is disappointing and unacceptable.

I kindly request your immediate attention to this matter, and I anticipate a swift and satisfactory resolution. I believe in the commitment to customer satisfaction that Tempest upholds and trust that this unfortunate situation will be resolved promptly.

Thank you for your understanding and prompt attention to this matter