King Shaka deposit refund run around

<p>This is our 3rd time using Tempest and the previous 2 times we used the OR Tambo branch and the service has always been great and efficient. We had a rental on ref:tksia ********** ra4 and my boyfriend had used our joint account when paying the rental and deposit. We returned the car on the 31st of July and on the 1st of August they gave my boyfriend a call to inform him his details where not going through with the account details. They then sent a refund form that I needed to complete with my details, which I did and sent through on the morning of the 3rd of August. I then called the Shaka branch on the 4th to request some feedback and they informed me my form was sent to headquarters to approve and after that they will invoice me. When I called today I was informed the person who can assist me is on leave and will only be back Thursday and I should enquire then. This is shocking and appalling I have to wait for so long to get some assistance and feedback. The most frustrating thing is on our 2nd rental with Tempest we had used the joint account and when they couldn't refund using my boyfriend's details they just took my details and the refund was processed within a few hours but in this case it's taking DAYS. I loved how convenient and great the service was at Tempest but the way we are being treated just to get our money back is making me reconsider that. This is beyond inconvenient and unacceptable!</p>