KJ
KAREN J
1 reviews | Active since Jan 2016
13 Jan 2016, 21:06
INVOICE/REFUND/RELEASE OF HOLD DEPOSIT
RETURNED CAR ON 5 JAN...NOW 13 JAN .STILL NO INVOICE OR REFUND DEPOSIT.<br> CALL CUSTOMER SERVICE 6X...PUT ON HOLD FOR 20 TO 30 MIN THEN CUT OF EVERY TIME.<br> ???HOW CAN I BECOME A RETURN CUSTOMER IF THIS IS THE WAY THEY OPERATE.<br> [Email Removed]
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Tempest Car Hire's replyOfficial
17 Jan 2016, 08:41Hello kobusjor,
Dear karen,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I see a holding deposit on the system R4656 this amount should have been released back into your account, we will contact our merchant bank tomorrow and reply to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear karen,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I see a holding deposit on the system R4656 this amount should have been released back into your account, we will contact our merchant bank tomorrow and reply to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply17 Jan 2016, 08:41
Official
Hello kobusjor,
Dear karen,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I see a holding deposit on the system R4656 this amount should have been released back into your account, we will contact our merchant bank tomorrow and reply to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear karen,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I see a holding deposit on the system R4656 this amount should have been released back into your account, we will contact our merchant bank tomorrow and reply to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor