Inferior Quality Car Seat

We booked a vehicle and baby seat during our trip to Cape Town with Tempest car hire (10 days). The vehicle was fine, but the condition of the car seat was absolutely shocking. Worse is that no one was willing to assist with the installation and reported that this was company policy. Considering that it did not come with an instruction manual, it was really a long battle with the counter staff just looking on. The car seat had zero reinforcement and was clumsy even after we figured out how to install and reinforce it with the seatbelts, it would have not provided any form of security in the event of an accident. It was safer for most part of our trip to keep our daughter on our lap on the back seat which was not ideal.

The unit itself was shoddy and inferior.

Decent and reasonable car seats retails for around R1000. Considering that it is R450 to rent a car seat, I strongly suggest that you invest in decent units and keep the user manuals, especially if it is your company policy for staff not to assist.

I have sent my complain to their customer service line (no response yet), but thought it would be worth sharing on this platform for parents travelling with kids that require renting a car seat from Tempest car hire.