TN
Tlhaloso N

1 reviews | Active since Mar 2009

27 May 2015, 16:22

Incorrect, unsubstantiated billing, legal threat

A week ago I received an email from Tempest legal department that I have an invoice due that is almost a year old and that I didn't receive the invoice because they didn't have my contact details. This is despite the fact that I've been renting cars with them up until a month ago.<br> <br> I requested statements from tempest, to ascertain how I could be owing them when , Firstly I pay upfront for the rental, secondly they take a deposit and only refund once all expenses have been deducted after the rental vehicle is returned.<br> <br> I have shown them the actual card transaction that was for the 2 day rental amount and deposit. What I have asked for from Tempest is that they show me why they say I owe even though they have proof of the financial payment transaction.<br> <br> Now they are threatening me with legal action, and I feel I have done nothing wrong<br> This is very disappointing from Tempest, especially since I have been renting vehicles with them at on a long term basis.<br> I need somebody to please look into this

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply29 May 2015, 11:57
Official
Hello tlhaloso,

We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.

The Branch Manager has been in contact with you to reslove the matter.

Customer Services
Tempest Car Hire