Incorrect damage claim - staff did not allow for an inspection

I rented from Tempest George Airport. There was no personnel available to do an inspection with me on departure. I did however receive an email with inspection photographs, but was not given the opportunity to sign it or go through it with anyone.

Upon my return, I parked the car in the return bay and asked the lady on duty to assist me with an inspection. She told me that this was not necessary. I asked her again, and she said I really don't have to worry, and that it is not necessary, I can go straight to the airport. Your website clearly states: "A Tempest Car Hire representative will walk around the vehicle with you, noting any pre-existing damage from the start of your rental. They will also inspect the vehicle's interior for any missing items or excessive dirt."

I then received an email (3 days later, where anything could have happened) from Jo-Anna Windvogel who told me that there was a scratch on the rear bumper of the car and that an unsigned claim had been opened for the damage. I explained very carefully that I did not at any point scratch the vehicle, and that when I asked for an inspection on return, I was refused the opportunity. I asked her to send me the pictures of the damage. She did not send anything. I asked again and again, and finally I received some random close up photos 3 days later, including a licence disk and a small dent, but not one of them indicating that it is the rear of the vehicle.

I asked her why I was refused an inspection, upon which she asked for the name of the person who refused it. I told her that there was only one lady on duty, so it should not be difficult to find out who it was.

I have had no positive response from Tempest, other than receiving a bill today, for damage that I am not responsible for. The fact that no processes were followed despite my insistence is unacceptable.