MG
Magnus G

1 reviews | Active since Mar 2013

28 Feb 2017, 16:32

Incorrect billing - Overcharged for KM's I did not travel.

<p>I have sent the following enquiry through to ********** (which is the contact details on my invoice) on the 21st of Feb 2017. Till today I have not received a response.</p> <p> </p> <p>I renter a Honda BRV on 9 Feb 2017 and Returned the vehicle on 12 Feb 2017. I have travelled less than 400 Km for the weekend and did not refuel the car once. I have been charged an addtional 1072 Km at R3.11 per km for an additional charge of R3805.60. </p> <p> </p> <p>Tempest have not refunded this part of my deposit. (I paid a R10 000 deposit of which only R4332 was refunded. A further refund of the incorrectly billed KM's need to be made as soon as possible. I would also like to see the previous customer's end KM reading.</p> <p> </p> <p>The total cost for all the fuel I used for the weekend was R349.80 (for around 26 litres). This car would give around 12 km / litre so that gives just over 322 km travelled.</p> <p> </p> <p>I need resolution on this asap.</p> <p> </p> <p>My invoice number for the rental period in question was: ********** 7.</p> <p> </p> <p>Thank you</p>

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Replies (2)
Tempest Car Hire
Tempest Car Hire's reply28 Feb 2017, 17:27
Official

Dear Magnus

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Debtors

MG
Magnus G's update02 Mar 2017, 08:49
Reviewer Update

Dear Tempest

Thank you for responding and sorting out this incorrect invoice. I have received a credit note and refund.

Much appreciated.