1 reviews | Active since Mar 2013
Incorrect billing - Overcharged for KM's I did not travel.
<p>I have sent the following enquiry through to ********** (which is the contact details on my invoice) on the 21st of Feb 2017. Till today I have not received a response.</p> <p> </p> <p>I renter a Honda BRV on 9 Feb 2017 and Returned the vehicle on 12 Feb 2017. I have travelled less than 400 Km for the weekend and did not refuel the car once. I have been charged an addtional 1072 Km at R3.11 per km for an additional charge of R3805.60. </p> <p> </p> <p>Tempest have not refunded this part of my deposit. (I paid a R10 000 deposit of which only R4332 was refunded. A further refund of the incorrectly billed KM's need to be made as soon as possible. I would also like to see the previous customer's end KM reading.</p> <p> </p> <p>The total cost for all the fuel I used for the weekend was R349.80 (for around 26 litres). This car would give around 12 km / litre so that gives just over 322 km travelled.</p> <p> </p> <p>I need resolution on this asap.</p> <p> </p> <p>My invoice number for the rental period in question was: ********** 7.</p> <p> </p> <p>Thank you</p>
Dear Magnus
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Debtors
Dear Magnus
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Debtors
Dear Tempest
Thank you for responding and sorting out this incorrect invoice. I have received a credit note and refund.
Much appreciated.
Dear Tempest
Thank you for responding and sorting out this incorrect invoice. I have received a credit note and refund.
Much appreciated.
