INCORRECT BILLING AND REFUSAL TO REFUND DEPOSIT

<p>I hired a Fiesta 1.4 on the 5th of January 2017 to travel with to Mozambique with my family. Upon enquiry, I was given two options. The first quote was Non-Deposit option with a 200km daily limit of Travel. The second Quote was a Deposit option but this would allow us unlimited km usage of the car hire. I also enquird about the cross border letter and was informed that the cross border letter was free and came at no cost. I paid a total amount of R6045 of which about 60% was suppose to be refunded to us. I left the Parkstation office thinking this is a super great deal and the service was amzing. </p> <p> </p> <p>I returned the car on the stipulated date of return. About 2-3days later I got a refund notifivation of R1260.00 from Tempest. I called their offices and was told that the amount was deducted for a cross border letter and the charge of exceedng the limited milleage of 200km per day for each day the car was hired. This shocked me as my contract clearly states unlimited milleage and also no cross border letter charge. </p> <p> </p> <p>I was told but the first person who assisted me over the phone that they have logged a query and their manager would be in touch with me on the 16th Janurary. No one called me. I called the branch I had picked up and dropped off the car from and they said they didnt kno wwhy I had been charged for limited milleage as my contract stated unlimited milleage. They too assured me that their manager would be in touch. Still nothing. I had to call their head office again and was told that no previous query had been logged onto the system. Theo then informed me that he would get in touch with me the next morning. Five days later I am still waiting for aphone call and/or a refund. </p> <p> </p> <p>I have also called Tempest Parkstation requesting that they email me a copy of the contract that they have, they keep saying that they have sent it through yet there is nothing in my inbox. 3 days later. </p> <p> </p> <p>I am now tired of having to take my time out to ask them to refund both my cross border amount and the limited milleage amounts they deducted. It is so disappointing that they can give you such great service when they want your business yet treat their clients this way once they receive the money. </p>