Incorrect Accident Claim

My Experience in hiring with Tempest Cape town airport was an absolute nightmare for me. 1st I made a booking from 18 to 28 February and I got to tempest, the system was down but I got friendly services and they did everything manually, but that is were the good service stopped, so I got a frantic amount of calls from tempest and a email on 24 February were tempest is looking for the car so somewhere wen capturing it on the system there was a mes up, but luckily it was fixed, then when I returned my car on Sunday got got an email to tell me that the car had apparently been in an accident and that there will be a claim, I phoned immediately as the care was in the same condition when I gave it back as what it was when I gave it in, so a nice lady assisted me and phoned me back within 5min to tell me there is something wrong with a tyre, which in my opinion is also ******* as there was nothing wrong when I left if, but she told me not to worry as she will have someone investigate it and get back to me, but today I saw that that tempest just took the money and no one got back to me. I want tempest to refund me fully, unless you can give me proof of what is going on