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<p>No inspection was performed on the vehicle in my presence before taking it away from Tempest on Thursday 28 August. According to the person at the front desk, this was not possible, as it was dark, and nobody was on duty to perform this task. <br />When initially enquiring about a large vehicle, the man at front desk requested me to wait a few minutes, so that the vehicle could be delivered from somewhere.</p> <p>Upon return of the vehicle, a dent was pointed out to the inspector which I was not responsible for. Before pointing it out to the inspector he was oblivious of it. <br />A few hours later I received a claim form in my email reflecting boot lid damage. I called multiple times to find out the reason for the claim form. Each time I called, I was told a different version, and that the persons dealing with this were unavailable. I was assured of callbacks, none of which materialised.<br />My trip to Cape Town was not for the purpose of inspecting vehicles. It would take very little time and effort from the person on duty to make use of a torch and physically do an inspection in my presence if it is dark.<br />The verification of dents by means of past inspection papers is by no means foolproof. If the dent is not reflected on past papers, there is a likeliood of negligence on the part of the vehicle inspectors, or in the interim period while waiting for the vehicle to be delivered. Also, it is clear that there is a communication breakdown at the Tempest Cape Town Airport Branch, and customers are seemingly being used to absorb these issues.</p> <p>A few weeks later I was charged over R4000 to my card, over and above the deposit retained for for supposed damages. I did not receive an invoice for these charges and therefore suspected *****. </p> <p>As mentioned previously, it is extremely difficult to speak to anyone at Tempest to elicit information. 1 month later, I have now received a detailed breakdown of charges relating to boot lid damage, fender damage, and mud flap damage. </p> <p>In short this company seems to run its business model on thievery and I would actively discourage anyone from dealing with them. </p>