VM
Veronica M

1 reviews | Active since Oct 2015

10 Nov 2017, 05:01

*********** staff

I recently hired a vehicle from tempest at OR Tambo airport and on receiving my receipt i noticed that the deposit amount on the contract and the deposit amount on the slip from the swipe machine were different i immediately queried this and was reassured that there is a problem on their computer system and there's no need to worry as they are aware of the problem and I will receive my deposit refund in full now it's twelve days later and have only received the amount that was the difference between the two slips . I spoke to the supervisor of the call center by the name of Craig and he said to me that he will follow up and give me feedback which never happened. So now I'm more than R4000 out of pocket.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply10 Nov 2017, 09:34
Official

Dear Mr Carpede

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Tempest Car Hire - Customer Service