*********** and unproffesional service

<p>I hired a car for my husband via call centre and was given a quote. When he went to collect the car at Hatfield branch in pretoria he was then charged more than the initial quote provided by the call centre agent and less kms for the car. Then on the 25/12 morning he returned the car but to our shock on thursday 29/12 he received an sms from a Precious to say the car was under recovery as it had not been returned on the supposed date, he then called Precious back to tell her this cannot be as the car has already been returned on the 25th. She then later called back to say the car has been found and the matter is sorted so we will now receive our refund. But again to our surprise on the 30/12 we received a short refund and were charged for the extra days that we did not have the car. We then sent her an sms notifying her on the matter but did not receive any response. Instead we received an email with the invoice where the model of the car, number plate and kms out did not match the ones on our contract. My husband then decided to go to the branch to have this sorted once and was met with such incompetence as no explanation could be provided as to why we were charged for a car that we did not hire and why we had to pay for days that we did not have the car. We were then promised we will receive a refund for the extra days charged within 4 working days and No apology was even offered for this nonsense. To this day no refund has been allocated and i want this matter sorted out as a matter of urgency as we cannot pay for days that we did not have the car.</p>