I WANT MY REFUND FROM TEMPEST CAR HIRE PLEASE

Item: Tempest Car Hire
Rating: 1
Author: Nobuhle M

I HAVE HIRE A CAR ON THE 22 OF DECEMBER 2019 AND RETURNED IT ON THE 04 JANUARY 2020. I HAVE PAID THEM R10708 OF WHICH THEY SAID MY DEPOSIT IS R7500. OF WHICH I GOT THE PROBLEM I HAVE THE WINDOW HAS BEEN BROKEN THATS ALL. I HAVE TRIED TO PHONE THEM THEY SAID I MUST WAIT FOR 14 TO 12 DAYS FOR ASSESSOR TO MAKE A QUOTATION FOR THE WINDOW THERE AFTER THEY WILL REFUND ME. BUT ITS ALMOST 30 DAYS NOW I HAVE EMAILED THEM BUT NO RESPOND I PHONE THERM ON SATURDAY THEY SAID I MUST WAIT FOR 48 HOURS THEN MY DEPOSIT WILL REFLECT INTO MY ACCOUNT BUT NOTHING I DOT KNOW WHY THIS PEOPLE FROM TEMPEST ARE LIKE THIS ESPECIALLY THE REFUND DEPARTMENT AND ON THE RENTAL AGREEMENT I ACCEPTED THE INSURANCE FOR DAMAGE SUPER WAIVER BUT WHY THEY ARE TAKING SO LONG TO REFUND ME. THANKS FROM NOBUHLE MNCWANGO

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Nobuhle M's updateReviewer Update

30 Jan 2020, 12:24

HI THEY SEND ME AN INVOICE THAT IM OWING THERM R819.00 ON TOP OF THAT R10760.00 THAT I HAVE PAID FOR THE BROKEN WINDOW NOT A WINDSCREEN IT COST LIKE R4300.00 THIS IS NOT FAIR ITS LIKE A **************** THIS PEAPLE FROM THE RENTAL ARE TREATING US UNFAIR THEY HAVE MADE ALL THE CALCULATIONS AND TOOK ALL MY DEPOSIT OF R7500.00. I WOULD LIKE TO ADVISE ANYONE PLEASE DO NOT GO FOR CAR RENTALS.

Nobuhle M's update30 Jan 2020, 12:24

Reviewer Update

Tempest Car Hire's replyOfficial

05 Feb 2020, 11:34

Good Day,

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Tempest Car Hire

Tempest Car Hire's reply05 Feb 2020, 11:34

Official

Good Day,

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Tempest Car Hire