Hire from Tempest and prepare to pay for Uber as well due to non-functioning vehicles

As a frequent traveller to Cape Town over a number of years, I have hired many vehicles from many different car hire companies at CT Int Airport. I have never had any reason to call the car hire company about any aspect of the vehicles I have hired in the past, everything worked perfectly. I had the misfortune of dealing with Europcar and Tempest (under the same umbrella with same "management") late 2019. I hired a vehicle for a week in September and again in November, one from Europcar and one from Tempest. On both occasions I drove from the airport to my destination in Durbanville and only needed to use the vehicle a couple of days later. Both times the vehicle didnt start, clearly the vehicles are not well maintained. I had to use uber to get to my appointment on both occasions. Tempest management seem to think that is acceptable, you hire a car and then you also pay for Uber because you cannot rely on the vehicle to start when you need it! Customer service is non existent! That will be the last time I deal with them, total waste of time and money!