1 reviews | Active since Jun 2011
Hidden Costs - Re-fuelling Admin Fee
<p>When I signed my contract, there was no indication of a Refuelling Charge for the car - it stated R0. Also, when I collected the car nothing was indicated in this regard.</p> <p> </p> <p>However, when I received my invoice I was charged a Refuelling service. On enquiry form George Airport where I collected the car it was indicated to me that I am supposed to refuel the car myself. I indicated that there is no garage close to the airport and since I am coming from Mossel Bay it means I would have to refuel in Mossel Bay which according to the consultant will still attract a Refuel charge (As it would be more than R30 of fuel). He indicated that I must drive past George Airport into George to refuel (11 km one way) and then drive back to the airport. That way the tank is full and they will then as a courtesy to the next customer refuel the last bit I drove out.</p> <p> </p> <p>Apart from the logic and business sense its the first time ever I heard of this Administration fee for refuelling. Apart from the fact that my Rental Agreement shows nothing of the sort and I was not told anything about this when I collected the car. Bye Bye Tempest! First and last visit!</p>
Dear Marinus
We acknowledge receipt of your communication regarding the refuelling charge raised on the aforementioned rental.
It is with regret that the refuelling charge is not always the nicer part of your rental ,however it is vital that all vehicles are refuelled on termination (as per rental agreement) even if the vehicle is returned with the fuel gauge reflecting a full tank.
We follow this procedure in order for us to maintain consistency in our processes and standards of our vehicles and to ensure that each vehicle is filled to capacity for the next renter.
Due to the inconsistency of pump attendants not filling the vehicle 100% and occasional airlocks that occur in the tank, there are times when refuelling is required.
Please be assured that we refuel at current petrol station government legislated rates and confirm that the vehicle was ‘topped up’ on return.
We apologise for the delay in responding to your communication and trust that the above clarifies your query.
Yours personally,
Tempest Car Hire - Customer Service
Dear Marinus
We acknowledge receipt of your communication regarding the refuelling charge raised on the aforementioned rental.
It is with regret that the refuelling charge is not always the nicer part of your rental ,however it is vital that all vehicles are refuelled on termination (as per rental agreement) even if the vehicle is returned with the fuel gauge reflecting a full tank.
We follow this procedure in order for us to maintain consistency in our processes and standards of our vehicles and to ensure that each vehicle is filled to capacity for the next renter.
Due to the inconsistency of pump attendants not filling the vehicle 100% and occasional airlocks that occur in the tank, there are times when refuelling is required.
Please be assured that we refuel at current petrol station government legislated rates and confirm that the vehicle was ‘topped up’ on return.
We apologise for the delay in responding to your communication and trust that the above clarifies your query.
Yours personally,
Tempest Car Hire - Customer Service